More channels >> more conversations >> more payments
Connect with customers across messaging and voice channels
Webio Collection's let's the business engage with customers in any messaging channel
Engaging with customers, assessing vulnerability and getting payments is
a constant challenge.
With the pace of change around customer communications and rise of messaging
apps as the customer preferred contact channel, the focus in collections is shifting
from hammering customers with phone calls to engaging in a fair, timely manner that
results in payments and a better customer experience
Traditional communication strategies are not diverse enough and hammering customer
with calls, letters and outbound SMS messages for many are becoming ineffective with
contact rates diminishing.. Coupled with the rising cost-per-successful contact, traditional
customer contact strategies are not delivering optimal results.