Webio, the Conversational Middleware Company™ was awarded the ‘Collections & Recoveries and Customer Engagement Solutions Awards’ at the Credit & Collections Technology Awards.
Working with some of the biggest names in collections, Webio’s Conversational Middleware empowers companies to reach across messaging apps and voice interfaces, like WhatsApp, Messenger, SMS, Alexa and Google Home and have artificial intelligence driven outcome- based customer conversations.
Over the moon with this win Mark Oppermann, EVP of Sales and Marketing commented "We are so proud to receive these two awards. Collecting customer payments is challenging and giving our clients the ability to successfully engage with customers using a blended approach of Webio AI agents and live agents has proven to be a winning formula, not only from a collections point of view but also from a customer experience one too.
The Webio team have been working very hard at developing our technology and launching functionality and skills like our Propensity-X™ indicator. This indicator predicts a wide range of possible customer conversation outcomes, which include the likelihood of payment, a promise-to-pay, financial difficulty up to and including vulnerability. This skill is really making a difference for our clients and how the engage with their customers and get results.”
In addition, Webio were the only company on the night to win two awards and repeating a win from the 2017 awards.
Commenting on the awards judge Bryan Coverdale said “This year the quality of the submissions and innovations has improved yet again with excellent focus on vulnerability and its early detection , improving contactability and the drive to improve all areas of the credit lifecycle . All the entrants should be congratulated as it made the judging extremely tough!!”