Webio, the Conversational Middleware Company who empowers companies to reach across messaging apps and voice interfaces to engage with customers and collect payments has won ’ Best Technology in Collections’ award at the Credit Strategy Collections and Customer Service Awards.
On one of the most important nights of the year, these awards recognise the outstanding achievements of companies within collections and customer service industries.
Working with some of the biggest collections’ teams in the UK, Webio’s Conversational Middleware has been recognised for its ability to enable collections companies and teams to engage with customers in more intelligent ways by blending AI chatbots and live agents. Coupled with Webio’s Propensity-X machine learning engine, predicting collection conversation outcomes has resulted in significant improvements in customer engagement and payments across the debt cycle, especially with long-term unresponsive customers.
We are absolutely thrilled with this award”, says Mark Oppermann, EVP of Sales and Marketing. “ Being recognised by our customers and peers is fantastic. We are committed to bringing the best engagement solutions to our customers. With an industry leading collections customer engagement proposition, these awards are recognition of the work the Webio team has put in over the past year and the incredible results that we have delivered for our clients.”
“This is an exciting time for Webio. We are just off the back of winning two awards at the Credit and Collections Technology awards – ‘Best Collections and Recovery ’ and ‘Best Customer Engagement’ solutions. Is it fantastic that the work that we are doing is being validated and recognised, says Cormac O’Neill, CEO at Webio. “ We have been working closely with our collections clients to introduce newer contact channels and AI driven customer engagement to improve their key metrics, and we have had some amazing results"