WebioPay Conversational Payments 
for Collections & Recoveries 

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Webio for collections is 

  an AI driven conversational messaging platform 

that blends chatbots and live agents

to deliver customer engagement, collections and 

better customer experiences across digital channels

 

THE COMPANY WE KEEP....

 

...AND THE AWARDS WE'VE WON WITH THEM

 

HOW WEBIO COLLECTIONS WORKS

Engaging with customers in smarter ways to get paid faster,

deliver better customer experiences at lower costs 

Connect with Customers You Have Failed to Reach

Connecting , engaging and collecting customer payments is a constant challenge.  The focus has shifted from hammering customers with phone calls, letters and one way SMS to digital conversations that deliver engagements that result in a payment.That's what Webio does.  Enabling collections teams to effectively engage via digital channels, the channels that customers are more comfortable with.

 

Improve RPC rates, reduce cost per £ collected, reignite conversations with 'unresponsive' DCA closed customers and more.

 

Deploy Live Agents Only When Needed

Automate customer conversations with Webio AI Chatbots. Let chatbots manage partial or full conversations only getting live agents involved when needed. Automate payments, ID&V and I&E processes and let agents focus on higher-value conversations and allow agents to manage the more complex or specialised conversations.

Predict Conversation Outcomes And Get Results  

Webio’s Propensity-X machine engine predicts the most likely outcome of each customer conversation within the first 3 utterances. Assessing and applying individual scores against likely outcomes. Webio Propensity-X interprets the customer's language, response behaviours and previous conversation history to determine how best you can manage and route every interaction. 

 

Read more 

 

IT'S ALL ABOUT THE METRICS

34% 

INCREASE IN
PROMISES TO PAY 

52%

37%

RESPONSE RATE ON AGED DEBT
INCREASE IN PAYMENT ARRANGEMENTS

13%

INCREASE IN
PAYMENT UPTAKES
 
 
LEARN MORE 

Find out more about what we've done and how we optimise collections and recoveries

BEST OF BREED COLLECTIONS 
WHAT YOU CAN LEARN TO GET IMMEDIATE RESULTS 
WEBINAR 
 WEBIO LAUNCHES 'WEBIOPAY'
COLLECT MORE PAYMENTS FASTER
NEWS
 

WHY WORK WITH US 

"It has been an absolute pleasure working with 

the guys at Webio to really embrace digital channels in our collections space "

Jon Ashcroft , Senior Credit Risk Manager, Shop Direct Group

GET IN TOUCH

If you've got a specific customer engagement challenge or want to learn more about how Webio can improve collections & recoveries, customer experience and reduce costs, let us know.  
We'd be happy to help 
arrow&v

info@webio.com

DUBLIN 

LONDON

SAN FRANCISCO

 

Bring Instant Payment and Requests into Live Customer Conversations

©2018 Webio. All Rights Reserved

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