Intelligent Customer Engagement
for Collections & Recoveries
Webio for collections is
an AI driven conversational messaging platform
that blends chatbots and live agents
to deliver customer engagement, collections and
better customer experiences across digital channels
THE COMPANY WE KEEP....
...AND THE AWARDS WE'VE WON WITH THEM
HOW WEBIO COLLECTIONS WORKS
Engaging with customers in smarter ways to get paid faster,
deliver better customer experiences at lower costs
Connect with Customers You Have Failed to Reach
Connecting , engaging and collecting customer payments is a constant challenge. The focus has shifted from hammering customers with phone calls, letters and one way SMS to digital conversations that deliver engagements that result in a payment.That's what Webio does. Enabling collections teams to effectively engage via digital channels, the channels that customers are more comfortable with.
Improve RPC rates, reduce cost per £ collected, reignite conversations with 'unresponsive' DCA closed customers and more.
Deploy Live Agents Only When Needed
Automate customer conversations with Webio AI Chatbots. Let chatbots manage partial or full conversations only getting live agents involved when needed. Automate payments, ID&V and I&E processes and let agents focus on higher-value conversations and allow agents to manage the more complex or specialised conversations.
Predict Conversation Outcomes And Get Results
Webio’s Propensity-X machine engine predicts the most likely outcome of each customer conversation within the first 3 utterances. Assessing and applying individual scores against likely outcomes. Webio Propensity-X interprets the customer's language, response behaviours and previous conversation history to determine how best you can manage and route every interaction.
GET IN TOUCH
If you've got a specific customer engagement challenge or want to learn more about how Webio can improve collections & recoveries, customer experience and reduce costs, let us know.
We'd be happy to help